Convention

Jakob's Law

Users spend most of their time on other sites. They prefer your site to work the same way.

Why it matters

Users arrive with strong mental models built from thousands of hours on other products. When your navigation, search bar, or checkout flow breaks those patterns, users don't learn a new system. They leave.

  • 1Leverage existing mental models from popular interfaces.
  • 2Don't reinvent standard UI patterns without good reason.
  • 3Place navigation, search, and key actions where users expect them.
  • 4When innovating, bridge familiar and new patterns gradually.

Compare a conventional card layout with an unconventional one. Users intuitively understand the familiar pattern.

✓ Conventional

Product Image

Wireless Headphones

Premium sound quality with noise cancellation

$79

✗ Unconventional

$79★★★★☆
Product Image

Wireless Headphones

The conventional layout follows patterns users know from Amazon, Shopify, and other e-commerce sites.

1// ✅ Good: Conventional e-commerce card layout
2<div className="border rounded-lg overflow-hidden">
3  <img src={product.image} alt={product.name} />
4  <div className="p-4">
5    <h3 className="font-semibold">{product.name}</h3>
6    <p className="text-gray-500 text-sm">{product.description}</p>
7    <div className="flex justify-between items-center mt-3">
8      <span className="font-bold">${product.price}</span>
9      <button className="bg-blue-600 text-white px-4 py-2 rounded">
10        Add to Cart
11      </button>
12    </div>
13  </div>
14</div>
15
16// ❌ Bad: Unconventional layout that confuses users
17<div className="p-4">
18  <button className="mb-2">Buy</button>
19  <span>{product.price}</span>
20  <img src={product.image} alt="" className="mt-4" />
21  <h3>{product.name}</h3>
22</div>

Follow established conventions. Users shouldn't have to learn your unique patterns.

Analyzing against Jakob's Law
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